GatesAir Launches GatesAir Care

  • 19 June, 2024


GatesAir Care Program Addresses RF Engineering Gaps in Broadcast Industry.

Enhanced managed services program offers three plans with an array of support services aimed
at helping broadcasters maintain their focus on operational efficiency.

USA: GatesAir, a Thomson Broadcast subsidiary dedicated to wireless content delivery, announces
the launch of GatesAir Care, an enhanced managed services program that addresses the urgent need
for skilled RF resources and services in the global broadcast industry.

Available immediately, the GatesAir Care program offers defined service level agreements across
three-tiered support plans (Elite, Signature, Standard) that collectively aim to fill widening gaps in
engineering skillsets as longtime RF engineers approach retirement.

The number of services included escalates with each tier, beginning with simple extended warranties, discounted spare parts, and preventative maintenance visits to keep transmitters and associated RF systems in excellent operating condition. Additional services are available with each tier, which can
include installation and commissioning, 24/7 remote maintenance and monitoring, and live,
onsite technical support for major broadcast events.

“Most young engineers coming into the business today possess a strong IT skillset but have limited
to no RF expertise,” said Raymond Miklius, Vice President of Technology, GatesAir.
“We developed GatesAir Care to alleviate concerns about finding skilled engineers to take care
of RF systems and plants as veteran TV and radio engineers reduce hours and ultimately retire.”

All three program tiers can also scale to the size of the broadcaster, including dedicated services in smaller markets that are especially light on engineering resources. GatesAir Care will also offer options for crisis team deployment and disaster recovery services in the event of severe weather or other unanticipated events that require immediate attention.

Mark Goins, Vice President, Global Sales for GatesAir, adds that the GatesAir Care program ultimately aligns with the broadcast model’s increasing emphasis on operational efficiency. “Changes in the global
RF engineering fleet are unfolding at a very swift pace over the past 12-18 months,” said Goins.
“The GatesAir Care program will help broadcasters maintain their focus on operational efficiency with
the peace of mind that our experienced, dedicated support staff will provide consistent, proactive
and responsive service tailored to each customer’s needs.

GatesAir will also offer beginning and advanced RF training courses in alignment with the GatesAir Care program to help younger broadcast engineers strengthen their RF skillsets. More information on all
three GatesAir Care tiers, service options and pricing are available here.

GatesAir, Inc. provides complete solutions for over-the-air radio and television broadcasting, leveraging wireless spectrum to maximize performance for multichannel, mission-critical services.
Powering over-the-air networks worldwide with unparalleled reliability for 100 years, GatesAir’s turnkey solutions enable broadcasters to create, transport and transmit radio and TV content.  With customers in more than 185 countries, the company leads the industry in innovation and design breakthroughs, improving efficiency and reducing total cost of ownership with all products designed and assembled in the USA.

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GatesAir Launches GatesAir Care